Japanese Traditional Ceramic Basin MATSUBA 28cm (di) x 11cm (h) 493-011-YG

ACTUAL TOTAL AMOUNT YOU PAY

We process all orders in Japanese Yen.
It is a just guide to help you grasp our prices in | | JPY.
So you see all prices and charges in only ¥ | JPY on the payment provider's page.
The actual amount you pay in your currency would be higher a bit than the total amount automatically converted in shopping cart.
It just because that it includes some currency exchange fee by each payment provider.

If we refund the order, you may receive the different amount from the one when you paid because currency exchange rate changes.
We appreciate your understanding.

Shipping/Handling Charge
All products will be shipped from Japan.
Total shipping weight and shipping/handling fees will be calculated automatically.

Remote Areas
In case of remote areas, we will ask for extra shipping charge.

Import Duties, Taxes, and Charges
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.

For the Customers in Itay and Brazil:
Tell us your Tax Code, Codice Fiscale(Italy), CPF(Brazil), please.

We need them to fill in shipping documents.

Arranging After Payment
We appreciate your understanding that there is some possibility to arrange shipping cost after you make payment.
If short, we send an invoice for the balance and if over, refund the excess.

Combined Shipping
We can accept combine shipping for all orders made within 7 DAYS from the 1st order.

Handling Time
We need 1-4 days to move the items from our shops/warehouse to our international shipping office.
In the case we need to take some items from makers/wholesalers, there is some possibility to take 5-7 days or more days.

Delivery Service
EMS/EXPRESS MAIL SERVICE
DHL EXPRESS
FedEx
will be recommended because it is traceable, fully insured and faster.
AIRMAIL/ePACKET
You can choose these for Light Small Orders.

Airmail and ePacket are available for LESS THAN 2000g respectively.
Airmail is recommended ONLY for products with LESS VALUE than around 3000JPY because we CAN NOT REFUND when the parcel gets lost, stolen and damaged.
ePacket recommended only for less value than anywhere around 6000-10000JPY considering insurance can cover up to 6000JPY.
we CANNOT REFUND MORE THAN 6000JPY
when the parcel gets lost, stolen and damaged.

Shipping Charge and Duration
You can see shipping charge and duration table here
Shipping Charge and Duration Table

Required Shipping Information
We can ship ONLY to your PayPal address.
We need your phone number and for some countries, additional information like tax code is required.
We cancel your order if we do not get all these information within 7 days.

Shipping Arrange Request
We can arrange your shipping as much as we can do.
Please feel free to ask us anything about your shipping but before that, you have to complete your order with payment.
Shipping Arrange Request Form

***Do not worry to close your order and make payment before asking us to arrange.
We will refund or send another invoice for the difference to adjust.

Customer Satisfaction:
We are committed to providing the best customer service available.
We honor all terms and conditions mentioned on our website and strive to ensure your shopping experience will be trouble-free and enjoyable.
If for any reason you are not satisfied with the condition of your purchase, we will do everything in our power to resolve the situation in a timely and positive manner.

Refund Fee:
On items canceled or returned for a refund and changes after we capture payment with because of the buyer's circumstance, there will be a 5% refund fee for the refund amount.
That's why PayPal and other payment providers don't return the settlement fee to us when we refund the money to you.

Restocking Fee:
After the items are moved from our shops and suppliers, on items canceled or returned for a refund and changes with because of the buyer's circumstance, there will be a 15% restocking fee.
And we do not refund any shipping charges once the items are shipped out from our international shipping office.
The buyer is also responsible for all cost sending the item back.

Return Policy:
We do not accept a return, exchange, in case of damage or loss, the actual damage cost will be COMPENSATED within the amount shipping insurance can cover.
If you choose Airmail with no insurance no tracking, you CAN NOT receive any compensation.

Return Conditions
1) For "Brand new" condition items: They must be in new condition. Returns on damaged or scratched merchandise WILL NOT be accepted.
2) All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity must be returned with the item. Any items returned without original documentation will be rejected. DO NOT deface original cartons or packaging in any manner. We will not accept a return if the packaging is not in its original condition.
3) Watches that have been resized, damaged or otherwise altered after delivery WILL NOT be accepted for return.
4) Returns are permitted within 30 DAYS from the date of receipt of goods. All Shipping, Handling, and Insurance charges are NOT REFUNDABLE.
***Even if we offer free shipping for the item, we refund the balance after deducting the postage for the ORIGINAL SHIPPING/HANDLING charge.
5) Shipping and handling charges for returning items will be borne by the buyer.
6) Insure the shipment for the value of the merchandise and ship your return with a signature shipping service.